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Job Descriptions - Member Services
Building Supervisor |Building Monitor|Member Service Assistant
| Marketing Assistant
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Building Supervisor
Position Reports to: Director
Position Purpose: The Building Supervisor ensures customer services in a safe, functional environment to all members of the facility.
ESSENTIAL DUTIES : (Other duties may be assigned)
- Office of Recreation Services representative in the absence of professional staff
- Shift supervisor for the All program areas working in conjunction with the Assistant Directors
- Assist the Assistant Director and/or Director with staff supervision, meetings, training, & evaluations.
- Be proficient on all Recreation Services policies and procedures
- Maintaining the safety and security of membership access to the facility by providing conflict resolution
- Provide customer service by offering risk management during medical or non-medical emergencies.
- Assisting with general office duties include deposits, membership processing, tours, errands, stocking supplies, completing inventory, and filing.
- Assist with modifying a guest access by working within the software program
- Providing customer service by answer questions by phone, mail, walk up, or email.
- Assisting with checking out rental equipment including towel services, pro shop sales, juice bar refreshments within designated software program
- Assist with payment processing of memberships, various program registration, and daily deposits.
- Attend and participate in Recreation Services employee training's, programs, staff meetings.
- Facilitator of Recreation Programs, Fitness & Wellness, other group reservations of setup/breakdowns with informal recreation.
- Assisting patrons, university offices/departments areas with facility reservations setups/breakdowns
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Building Monitor
Position Reports to: Director
Position Purpose: The Building monitor ensures customer services in a safe, functional informal recreation environment to all members of the facility.
Essential Duties: (Other duties as assigned)
- Assisting with general office duties include tours, errands, stocking supplies, completing inventory, filing.
- Assist with setup/breakdown of recreation program equipment.
- Perform hourly facility usage report
- Providing customer service by answer questions by phone & walk up, assisting with reservations.
- Collaborating with Office of Recreation Service program areas for the successful facilitation of program registrations and event management.
- Assisting patrons, university offices/departments areas with facility reservations setups/breakdowns
- Provide customer service by offering risk management during medical or non-medical emergencies.
- Attend and participate in Recreation Services employee training's, programs, staff meetings.
- Perform hourly facility usage report
- Providing customer service by answer questions by phone & walk up, assisting with reservations.
- Collaborating with Office of Recreation Service program areas for the successful facilitation of program registrations and event management.
- Assisting patrons, university offices/departments areas with facility reservations setups/breakdowns
- Provide customer service by offering risk management during medical or non-medical emergencies.
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Member Services Assistant (Member Services & Juice Bar)
Position Reports to: Senior Assistant Director Membership/Business Management
Position Purpose: The Member Services Assistant is the front line representative for member inquires of program information, membership processing, and risk management offered by the Office of Recreation Services.
ESSENTIAL DUTIES: Other duties may be assigned.
- Be proficient on all Recreation Services policies and procedures
- Maintaining the safety and security of membership access to the facility.
- Assisting with general office duties include tours, errands, stocking supplies, completing inventory, filing.
- Assist with modifying a guest access by working within the CSI program
- Providing customer service by answer questions by phone, mail, walk up, or email.
- Assisting with checking out rental equipment including towel services, pro shop sales, juice bar refreshments within CSI program
- Assist with payment processing of memberships, various program registration, and daily deposits.
- Collaborating with Office of Recreation Service program areas for the successful facilitation of program registrations. This includes Recreation Programs, Fitness & Wellness.
- Assisting patrons, university offices/departments areas with facility reservations setups/breakdowns
- Provide customer service by offering risk management during medical or non-medical emergencies.
- Attend and participate in Recreation Services employee training's, programs, staff meetings.
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Marketing Assistant
Position Reports to: Director
Position Purpose: With a detailed understanding of marketing recreation sports, business administration and graphic design this position will focus on marketing all of recreation for the Walter Payton Recreation & Wellness Center, developing brand awareness for Recreation Programs, Fitness & Wellness and other specialty programs.
ESSENTIAL DUTIES: (Other duties as assigned)
- This person will work closely with the Director and Assistant Directors with advertising programs.
- Producing and publicizing materials to promote RWC
- Involvement in the marketing effort, learn to make advertising buys and supervise the process from start to finish
- Create databases for marketing, conduct surveys and other marketing research efforts,
- Learn to make value decisions as to advertising methods
- Involvement with elements of graphic design, marketing research, in-game promotions, campus marketing and community marketing.
- Responsibilities with special events, media developing, program direction, and budgeting.
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